Some Disney+ viewers are complaining that when they try to watch the streaming service, they receive Disney plus Error Code 39. This error has been reported to occur on a variety of computers, including PC, AppleTV, Nvidia Shield, Android, and iOS.
As it turns out, there are a number of potential reasons for this Disney+ Error Code.
- Failing Copy-Protection check – If you’re only seeing this issue after long stretches of inactivity, it’s very possible that you’re seeing this error code because the Disney+ app is failing a copy-protection check. If this scenario applies to you, you should be able to solve the issue by restarting your computer (AppleTV, AndroidTV, Android, iOS or Windows)
- Corrupted temp data – Another possible source of this issue is a set of corrupted data that is currently being stored in the temp folder. If this is the case, you should be able to resolve the problem by reinstalling the Disney+ software and all of its dependencies.
- Corrupted temp data – Another possible source of this issue is a set of corrupted data that is currently being stored in the temp folder. If this is the case, you should be able to resolve the problem by reinstalling the Disney+ software and all of its dependencies.
- Leaving a temporary file on consoles – If you’re only seeing this issue on your console (PS4 or Xbox One), it’s most likely due to a collection of temporary data produced passively by the Disney app. In this case, you can resolve the problem by power-cycling your console to clear the power capacitors and any remaining data.
- In-game capture system connected – Another aspect that could result in the Disney Plus Error Code 39 on a console is an in-game recording system, which enables gamers to capture footage of their gameplay. As it turns out, Disney+ has some very good DRM safeguards in place that will prevent any attempt to record content from their app.
- The Disney+ content is being broadcasted via a splitter – You are most likely seeing this error code if you are using a splitter to send Disney+ material to a projector. This streaming service integrates a copyright security code directly into the HDMI signal that passes from the console to the output unit.
Methodology 1 : Restart your Device
As it turns out, one of the most popular causes of Error Code 39 on Disney+ is a copy-protection search that fails after the app has been idle for a long period of time.
This issue will most likely be fixed by Disney eventually, but in the meantime, you can repair it yourself by forcing your affected computer to restart in order to clear any temp files from the Disney+ app and clean restart the app. Of course, the directions can vary depending on the system you’re having trouble with. To make it simpler for you, we’ve compiled a list of instructions for the devices most affected by this issue.
Apple TV : Settings > System > Restart
Android TV : After pressing the Home button, go to Settings > About > Restart
Android : Hold on to the power button to bring the power menu. Then restart and wait for the system to boot back.
iOS : Hold and press the volume button to see the power off slider appearing. Now drag the power slider and wait for the iOS device to turn off.
Windows : Go to the power icon and click on restart to boot your back up.
If this operation did not address the Disney Plus Error Code 39 and you are still unable to stream material, proceed to the next possible workaround below.
Methodology 2 : Reinstall the App for Disney Plus Error 39
If a simple restart does not resolve the issue, you can try reinstalling the Disney+ app to clear any potentially corrupted data that could have led to the appearance of Disney plus Error Code 39. A significant number of affected users reported that this operation was successful.
Regardless of the site where the issue is occurring, reinstall the Disney+ software fully and clear out the temporary files and see if that fixes the issue. Of course, the guidelines for doing so will vary depending on the platform of choice. As a result, we’ve produced several separate sub-guides (one for each platform compatible with Disney+), so feel free to follow the guidelines that apply to the platform on which you’re using the streaming service.
Methodology 3 : Resetting Factory Settings
If you are experiencing the problem on an AppleTV or AndroidTV and restarting and reinstalling the Disney+ app did not resolve the issue, you can reset your Apple TV or Android to factory settings. This operation was verified to be successful by a large number of affected users who were in a similar situation.
To fit both user bases, we’ve built two different guides. Follow the sub-guide that corresponds to the TV OS you are using.
Note: If you are not experiencing this issue on AndroidTV or AppleTV, skip this approach and proceed to the next one below.
Methodology 4 : Power Cycle
If you are experiencing this problem on an Xbox One or PlayStation 4, it is very likely that the problem is caused by any temporary files that the Disney+ programme produces inadvertently. Under certain conditions, these files can cause streaming issues such as Disney Plus Error Code 39.
If this situation applies to you, you should be able to resolve the problem by draining your console’s power capacitors and removing any temporary data that might be causing the problem.
We developed two different guides – one for PS4 and one for Xbox One – to fit both user bases. Use whichever guide is appropriate for your current situation.
Methodology 5 : Remove in – game Capture Device
If you use an in-game capture system to record your gameplay on Xbox One or Playstation 4 (with devices such as Elgato), bear in mind that Disney+ and many other streaming apps have the ability to clash with it.
This is a problem caused by certain DRM security introduced by these streaming apps, and you can expect to find similar problems with BluRay Disks and other forms of physical media. This is a failsafe method of ensuring that their material is not pirated.
As it turns out, Disney+ integrates a copyright security code directly into the HDMI signal that passes from the console to the output unit. If there is a breakdown in the console and the TV during the process of checking the copyright rights over HDMI, Disney Plus Error Code 42 will appear.
Conclusion
As we saw there can be numerous reasons for Disney Plus Error Code 39, reasons are cited. Solutions are also viable. By following these, one can easily get rid of the code error.